FAQs

We hope this FAQ provides helpful information about Velvet Casket Beauty. If you have additional inquiries, don't hesitate to reach out to us directly.

  • Chiffon Shadows loose eye shadow pigment, follow these simple steps:

    1. Prime your eyelids to help the pigment stick and last longer.

    2. Pick up a little product using a dense eye shadow brush or your preferred applicator. Tap off any excess to avoid fallout.

    3. Apply the pigment to your eyelid, pressing it on for the best color payoff. You can build it up for more intensity.

    4. Set the pigment with a light dusting of translucent powder or mist your brush with setting spray for extra hold.

    That’s it! Enjoy your vibrant, long-lasting eye look with Chiffon Shadows.

  • Actually, yes. Our website is currently not set up to extend sales outside of the United states but if you are interested in any of our products please email our support team, and we will get you an exact shipping quote for the items you are interested in, and we are able to invoice you! Just email Support@VelevetCasketBeauty.com

  • Yes, all our products are proudly vegan and cruelty-free. We are committed to providing high-quality cosmetics that align with ethical standards.

    Many of our products are handmade within the United States so we can make sure of every step of the process.

  • We ship orders via UPS for reliable and efficient delivery service.

  • Orders typically ship within 1-2 business days from the time they are placed. You will receive a shipping confirmation with tracking information once your order is on its way.

  • Our founders have worked in retail logistics for well over a decade and we honestly do not trust USPS.
    So its high to protect our products, to provide a better customer service experience, faster shipping and to get everyone their money back faster if any issues arise for missing, lost, stolen or damaged items.
    We will only be shipping with UPS in the United states.
    International orders are up to buyer discretion.

  • Our products are crafted in small batches in New Jersey. This ensures meticulous attention to detail and freshness in every item you receive.

    We do outsource our more advanced packaging as we cannot make everything by hand but we do hand press out wax seals, all graphic designing is done in house and art is done traditionally by one of our founders.

    All concepts, names and many formals are original ideas developed by both of our founders.

  • Please contact our customer service team as soon as possible if you need to modify or cancel your order. We will do our best to accommodate your request.

  • While we formulate our products with quality ingredients, we recommend reviewing the ingredient list and conducting a patch test if you have specific sensitivities.

    If you are looking for talc free formulas you will want to look for our Chiffon Shadows loose eye shadow pigments, and lip colors.

    Our Velveteen Shadows collection and all of our palettes currently contain talc.

  • We are a small two person operation that launched in 2024 so we do not currently have funds to extend for PR and very little funds for marketing in general.

    Although if you feel like you would be a good fit to represent our brand please feel free to reach out to Support@velvetcasketbeauty.com to chat with us and possibly be put on future PR lists.

  • For any further questions or assistance, please email us at support@velvetcasketbeauty.com. We are here to help but we are only a 2 woman operation so it make take between 1-2 days for reply.

    We also currently accept messages through tIktok and Instagram. if you feel your email was over looked.

  • We always have open FAQ on our Instagram page, or if that isn’t your style you can always email us directly at Support@VelevetCAsketBeauty.com