Returns

If you are not fully satisfied with your purchase within 30 days of placing your order, please contact us with your Order # to begin your qualifying return. Please note that shipping costs are non-refundable and the shipping cost of returning the item(s) is paid for by you. Tracking is also encouraged as we are not responsible for lost or stolen packages. Please see below for exclusions and eligibility.

EXCLUSIONS FOR RETURNS: Limited edition items and discounted products are final sale. All final sale items are notated within the product description.

Eligibility:
-Item(s) must be unused and in original packaging.
-Returns must be initiated within 30 days from purchase date. If 30 days have passed since your purchase, we no longer can accept a return for those item(s).
-Items must be purchased from our website directly

Once your return is received and inspected, we will send an email to the email address provided at check out to notify you. Refunds, depending on your bank, will appear in your account between 24-48 hours. This is the standard time frame, please keep in mind that some banks may take longer.

Shipping Policies

Processing Time
1-3 business days normally, excluding weekends and holidays.
3-5 business days during sales, new launches or restocks, excluding weekends and holidays.

This means that it takes between 1-5 business days for us to process, pack, and ship your order from our facility. 

We only ship UPS to provide the best tracking and shipping experience possible. Please see UPS.com for transit timelines.

We are not responsible for the following

Packages returned or lost due to incorrect/incomplete addresses provided at checkout. If you notice the shipping address provided at check-out was incorrect, please reply back to your order confirmation email or email us directly with your Order # and updated address within (3) hours of placing your order. This way, we can immediately fix the error and ensure your package is heading to the right address. However, once your order has shipped, adjustments can no longer be made and we are no longer responsible for returned or lost packages. Please be advised that shipping costs are non-refundable and reshipment to the correct and/or updated address is subject to additional shipping charges.

Packages that state "delivered" with a signature confirmation delivery. We are not responsible for any missing packages that require a signature at the time of delivery. A signature may be required for some orders for an added layer of security and delivery assurance. Please be sure the address you provide at checkout is current and yourself or an authorized individual is available at time of delivery. If no one is available at time of delivery, your local UPS facility will hold the package for pickup for a certain amount of days or you may reschedule delivery at your convenience through ups.com.

Packages returned back to us as a result of past due pick-ups or delivery refusals We will reach out to you via email provided at check out. If there is no response we will restock your items, restocking fees apply. If you need your item reshipped you will be recharged shipping costs. Please be advised that shipping costs are non-refundable should your package return back to us.

We are not responsible for any customs fees or taxes for international shipments. For international shipments, we do not collect VAT and/or additional fees upfront. The shipping cost covers only the transport fees from our facility to the provided shipping address in your order. The shipping fee is not in our control and the rates are set by UPS. In some cases, parcels may be subject to a customs fee or tax at time of pickup/delivery. This is the responsibility of the recipient.

Packages shipped to freight/mail forwarding addresses. Once the forwarder accepts your delivery, we are no longer responsible for the delivery or condition in which your package arrives to your secondary address. 

Any Issues With Your Purchase

If your purchase arrived damaged or if you experience any issues with your order, please contact us or reply back to any of your confirmation emails within (7) days of receipt with a clear photo of the problem you are experiencing and we will take care of it immediately.

We appreciate your business and taking the time to read this page. If you have any questions at all, please contact us directly or read through out FAQ page.